Shipping and Refund Policy

Changes to Orders

Please review your order confirmation e-mail and contact me as soon as possible if any changes to your order are required. I can usually make changes if you let me know within 24 hours, but this is not guaranteed.

Shipping

Shipping is a flat rate ($5) to Canada and the United States. If you are outside of these countries and would like to purchase something, feel free to contact me and I’ll see what I can do. Shipping will be untracked for most items. If you would like tracking, feel free to contact me with your address and I will let you know how much it will cost.

Most orders are delivered within 2 weeks of placing you order. However, I cannot guarantee delivery times. If you need your order by a specific date, especially if you are not in Canada, I’d suggest ordering 3-4 weeks in advance, just to be safe.

Feel free to contact me before ordering if you’re worried you won’t get your order in time. I may be able to give a better delivery estimate or upgrade the shipping (for a price) depending on the item.

Duties and taxes

If you’re not in Canada, your order will go through customs and you may be charged import fees. These are fees your country is charging you to import the items you ordered, and it is your responsibility to pay them.

If you refuse to pay, your package will be returned to the sender, and you will not be eligible for a refund.

Refunds and Returns

I do not offer refunds or returns on any of my items.

If you receive an item that is damaged or does not match what you ordered, please take photos of the item(s) and the package and contact me as soon as possible.

Parcels Returned to Sender

Packages are returned to sender because someone refused the package, there is an addressing error, or the item was not picked up from a pickup location.

If your package is trackable (most are not) and the tracking says “return to sender”, I cannot stop it from being returned. Contact me with any necessary information (like an updated address) and I will see what I can do. If it can be sent out again, you will have to pay shipping and processing fees.

There will be no refunds for items that have been returned to sender.

Missing or Late Parcels

If your order has not arrived within the expected timeframe or the tracking shows something that concerns you, please contact me so I can look into it.

If your trackable parcel shows that it has been delivered and you have not received it:

  1. Check all delivery points (front door, back door, p.o. box, concierge, ect.).
  2. Ask anyone else you live with if they have received it.
  3. Call your postal service (they may have more information and will be able to try and locate it for you).
  4. If you have done all of the above and still have not found your parcel, please contact me.